Waterford
Customer Service Agent
Infosys BPM
Infosys BPM is the business process management unit of Infosys and started its operations in Ireland in 2014. We deliver exceptional service offerings across numerous sectors - telecommunications, manufacturing, social media, healthcare, edtech, and fintech. We provide voice support, customer service and technical support operations for large global enterprises. We operate across 5 locations in Ireland – Dublin, Wexford, Waterford, Clonmel and Craigavon, supporting multiple clients. Positions are available at each location.
At Infosys, we aim to create an inclusive workplace and leverage the power of diversity for a sustainable competitive advantage, enabling employees to participate, develop and contribute freely and equitably. We are committed to providing a work environment free of discrimination and harassment.
The role:
Based in our offices in the Cleaboy Business Park, Waterford, you will be working for Infosys BPM on behalf of our partner, as a Customer Service Agent. As frontline staff, you are the first point of contact providing support for a leading brand, delivering a first-class customer experience. In order to deliver the highest level of customer experience skills such as active listening, selective questioning, problem solving and showing empathy are required. You will have the opportunity to participate in a fully paid pre-live training environment which will enable you acquire these skills.
This is an amazing opportunity to join a global leader in next generation business process management services if you decide to join our team at Infosys BPM. We offer the opportunity to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career with plenty of opportunities for career progression.
Paid Training:
All training provided is fully paid and will take place on site at our offices in Waterford. As a Customer Service Agent you will complete training that is assigned to the department you will be joining and will be discussed at interview stage.
There are many benefits to working at Infosys:
* 20 days holiday (pro rata for Part Time)
* Permanent Contract of Employment
* High energy and dynamic work environment
* Culture for promoting from within
* Tenured Based Health Cover discounts
* Learning and development platforms available to all employees
* Global company with opportunities for growth across many countries
* Opportunities to be involved and give back to the community
* Easily accessible site for all modes of transport
* Tenured based Maternity Cover contributions
* Special staff offers – reduced rates with local stores and amenities
* Free access to the VHI Employee Assistance Programme and to the Virgin Pulse platform
* PRSA pension scheme
* Eligibility to take part in client bonus schemes on some campaigns
* Supportive working environment
* The opportunity to make life-long friendships
The part you will play within the Infosys team:
* You will be frontline support for our clients
* Ability to use the systems and tools available to effectively handle customer’s queries
* Strive to achieve and maintain service level statistics
* Maintain a high level of first call resolution and quality assurance
* Contribute to overall team performance within your specialised department
Personal success profile:
* Fluency in English is a pre-requisite for this role
* Passion for providing exceptional service to clients
* IT literate
* Confident telephone manner with strong communications skills
* Self-motivated and friendly with a positive outlook
* Ability to handle confidential information
* Team Player
* Strong attendance, performance and adherence to policies are essential for this role
Hours of Operation:
40 hours per week scheduled during opening hours of 8am to 9pm Monday to Friday and 8am to 8pm Saturday and Sunday. Weekend rotations of 1 in 3.
Rate of Pay:
Base hourly rate paid at €12.70 per hour. Performance bonus scheme available to boost earnings.
Location:
On site at our offices in the Cleaboy Business Park, Waterford.
Job Types: Full-time, Permanent
Pay: From €12.70 per hour
Expected hours: 40 per week
Additional pay:
* Commission pay
* Performance bonus
Benefits:
* Employee assistance program
* On-site parking
* Private medical insurance
* Sick pay
* Wellness program
Schedule:
* 8 hour shift
* Weekend availability
Education:
* Leaving Certificate (preferred)
Work authorisation:
* Ireland (required)
Location:
* Waterford city, Waterford, CO. Waterford X91 W2WH (required)
Work Location: In person
Reference ID: WatFT
Expected start date: 23/09/2024
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