Job Opportunity: IT Platform Operations Analyst
We are delighted to partner with a leading client in the Financial Services, currently seeking to hire an experienced IT Platform Operations Analyst to join their growing Platform Operations Team.
This is a permanent position on a fully remote basis.
Key Responsibilities:
* Monitor and Ensure Service Continuity: Continuously measure and assess the availability, latency, and overall health of live services to ensure operational uptime.
* Collaborate for Rapid Issue Resolution: Work closely with team members to identify the root cause of service performance issues, proactively analyzing key signals for potential future problems.
* Effective Communication: Communicate technical concerns effectively with external partners, third-party vendors, and internal teams to resolve issues promptly.
* Knowledge Sharing and Documentation: Leverage experience to create, revise, and enhance knowledge base articles for internal teams and external stakeholders.
* Promote System Reliability: Collaborate with infrastructure and development teams to ensure system reliability, prioritizing reliability as a foundational principle.
* Anomaly Detection and Escalation: Detect and escalate potential problems found in application and system logs, ensuring issues are promptly addressed.
* Deep Platform Knowledge: Gain comprehensive understanding of the platform and associated custom applications to swiftly resolve issues and ensure smooth operations.
* Create Alerts and Monitoring: Set up and manage new alerts that enhance the monitoring of production systems, ensuring immediate visibility of any potential problems.
* Troubleshooting Scheduled Tasks: Investigate and resolve failures in scheduled jobs, ensuring consistent operation of automated tasks.
* Refine Processes and Policies: Document and improve internal processes, policies, and procedures to drive operational efficiency and consistency.
Requirements:
* Educational Background: A degree in Computer Science, Information Systems, Finance, or a related field is typically expected.
* Professional Experience: At least 4 years of experience in a similar role, preferably within the financial technology sector, transaction processing, or a closely related field.
* Technical Proficiency: Expertise in using and troubleshooting various monitoring tools for application performance, infrastructure monitoring, and log management, such as Dynatrace, Splunk, and Solar Winds.
* Familiarity with Microsoft SQL Server environment is desirable.
* Experience working with cloud platforms, specifically Azure Familiarity with scheduling systems like Run Deck.
Desirable Skills:
* Risk Management Knowledge: Understanding of risk management, particularly in transaction processing, including knowledge of fraud detection and prevention strategies.
* Commitment to Continuous Learning: A proactive attitude towards staying updated with the latest trends, technologies, and best practices in financial technology and transaction processing.
* Communication Skills: Excellent written and verbal communication skills for effective collaboration with cross-functional teams, stakeholders, and external partners.
* Knowledge of networking concepts such as DNS, HTTP, load balancing, and web server configurations.