A fantastic opportunity to join the team at Mount Wolseley Hotel, Spa & Golf Resort on the Senior Management Team.
We have an exceptional senior management team here in Mount Wolseley and we offer an exceptional opportunity to join and contribute to the resort. Our new Assistant Operations Manager will have support by using only the best systems working with the best people in the business to deliver an amazing guest experience.
We offer ongoing support and development to all our team members; this is an opportunity to excel at hospitality management and develop your career goals further.
Mount Wolseley Hotel in Carlow is beautifully situated in the tranquil countryside of County Carlow, just one hour from Dublin City. The Mount Wolseley Luxury 4 * Golf & Spa Resort Hotel is an exquisite location for both business and pleasure.
Standing on its own 18-Hole Championship Golf Course and featuring a Sanctuary Spa, Leisure Club Facilities including a 20m Indoor Pool, the Mount Wolseley Hotel near Dublin offers luxury hotel accommodation in Carlow which matches an elegant, chic interior with ultra-modern amenities and impeccable service.
Responsibilities will include but are not limited to:
Operational:
To provide support to the Operations Manager & General Manager and ensure the smooth operation of all aspects of F&B in the hotel at all times.
Customer Service:
To plan, organise, control, and review all F&B service and systems to provide the best possible service to guests.
To take an active role in dealing with and following up on all complaint letters/emails relating to F&B in a timely and efficient manner.
To ensure all staff have been trained in complaint handling and that complaints are dealt with in a courteous and sympathetic fashion and reported to the General Manager if necessary.
People Management & Training:
To be responsible for the Heads of all F&B Outlets and ensure that they are fully trained in all areas of the hotel.
To assist Human Resources to ensure that all employees receive adequate training during and on commencement of employment following a structured training plan and that all new employees attend induction.
To carry out job chats and performance appraisals with the F&B management team and ensure they do the same with their teams.
To inform the HR Manager of any issues relating to staff and be involved in disciplinary procedures where necessary.
To ensure that all departmental personnel including Managers and Supervisors adhere to the clock in & clock out procedures on a daily basis.
Health & Safety
To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto.
Perks and Benefits of working at Mount Wolseley Hotel, Spa & Golf Resort:
* Very competitive hourly wage
* Career progression opportunities across the Windward group
* Employee Assistance Programme
* Digital Wellness Programme
* Complimentary, high-quality meals on duty including breakfast, lunch & dinner
* Complimentary barista-style coffee
* Discounted room & dining rates in Windward properties for you as well as friends and family
* Training and development opportunities dedicated to your development
* Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days, and random treat days
About Windward Management
Mount Wolseley Hotel, Spa & Golf Resort is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.
Join Us Today as an Assistant Operations Manager.
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