Job Title:
A Community Advocate is required to assist our clients' community and help resolve inquiries empathetically, accurately, and on time.
Key Responsibilities:
* Assist clients' community and resolve inquiries
* Remain knowledgeable about client products and community standards
* Make well-balanced decisions and be an effective advocate for the community
* Investigate and resolve issues reported on the client's platform
* Respond to user inquiries with high quality, speed, empathy, and accuracy
Essential Competencies:
* Strong personal resilience in a pressured environment
* High adaptability and positive approach to challenges
* Ability to make decisions and solve problems
* Effective time management and prioritization skills
* Ability to work as part of a team and consistently hit KPIs on time
Work Details:
* Salary: €29,718 per year
* Location: Sandyford (D18)
* Working hours: 9am-5:30pm or 6pm-2am
* Shift: Day or Evening (Non-Rotational)
* Pay Schedule: Monthly
* Contract Type: Permanent