AWS Premium Support Job Description
AWS is the world's most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Our mission is to create the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service.
AWS Premium Support provides technical solutions to a wide range of global customers as they build their mission-critical applications on top of AWS cloud services. As a member of the AWS Premium Support team, you will be at the forefront of this transformational technology, working with leading companies in this space and directly with the engineering teams within Amazon who are developing new capabilities.
This role involves helping customers understand application architectures, integration approaches, or how to intelligently utilize their data. You will also be part of a customer-facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization. Additionally, you will have the opportunity to become an expert in the latest cloud computing technologies.
As a Cloud Engineer in the DevOps/Kubernetes group, you will support our customers who use AWS services deploy and run containerized workloads. In this role, you will work with customers using AWS Services including ECS, EKS, Elastic Beanstalk, Fargate, OpsWorks, and more.
The ideal candidate will have:
* Fluent Mandarin language skills
* Kubernetes management and troubleshooting knowledge and experience
* Experience with container orchestration tools (e.g. Docker, OpenShift, Kubernetes)
* Linux expertise (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies expertise (Windows Container, Hyper-V, etc.)
* Deep understanding of IP Networking (TCP/IP, DNS, HTTP, SSL/TLS, etc.)
* Troubleshooting skills at multiple levels of complexity
* Experience with Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
* Experience with DevOps, Orchestration/Configuration Management and Continuous Integration technology (e.g. Chef, Puppet, Jenkins, Ansible)
* Scripting language ability (e.g. Bash, PowerShell, Ruby, Python, Node.JS)
* Experience with version control system (e.g. Git, Perforce, SVN, TFVC)
* Effective communication skills to lead technical discussions and engage with customers in both English and Mandarin
* Bachelor's degree in a Science/Technology/Engineering/Mathematics related field, or equivalent experience in a technical position