Eir evo talent are partnering with a major client in their search for an Onsite IT Support Engineer, in their Blanchardstown site.
This is a fully onsite, daily-rate contract role, in which the successful candidate will provide fast and effective technical assistance to end-users, ensuring high-quality IT services and end-user satisfaction.
Key Responsibilities:
1. Technical Support
o Troubleshoot, diagnose, and resolve technical issues onsite.
o Support end-user devices (Desktops, Laptops, Mac, Mobile devices, Printers, Video Conferencing Systems).
o Install and configure hardware, software, and drivers.
o Provide meeting room and conference equipment support.
o Handle user onboarding (setup, IT inductions) and offboarding (equipment collection).
2. Infrastructure Support
o Provide onsite support for infrastructure and coordinate with third parties for maintenance and backups.
o Support network troubleshooting and device patching.
3. Customer Service and Training
o Deliver exceptional customer support with a focus on VIP users.
o Record and follow up on issues, ensuring timely resolution.
o Provide user training and promote IT best practices.
4. Collaboration and Event Support
o Collaborate with partners for infrastructure projects.
o Support organizational events requiring IT setup or troubleshooting.
Skills and Qualifications:
1. Experience
o Minimum of 2 years in IT Support or a related role.
o Experience with Windows, Mac OS, mobile devices (iOS/Android), and Microsoft O365.
o Familiarity with ITIL frameworks and incident management.
o Knowledge of Active Directory, video conferencing tools (Teams, Cisco), and basic network troubleshooting.
2. Technical Skills
o Proficiency in managing hardware and software in a professional environment.
o Understanding of security, telecom, and networking technologies.
3. Soft Skills
o Strong customer service focus with excellent interpersonal and communication skills.
o Ability to work independently and under pressure.
o Exceptional problem-solving abilities and attention to detail.
4. Education
o Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
Key Competencies:
1. Windows and Mac OS support.
2. Mobile device management (iOS/Android).
3. Microsoft Office 365 and Active Directory expertise.
4. Printer and network support.
Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply.
eir evo / eir evo talent is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.
If you choose to apply to this opportunity and share your CV or other personal information with eir evo / eir evo talent, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo / eir evo talent.
Ref: EET6419
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