Job Responsibilities:
* Oversee the day-to-day operation of the Workshop ensuring optimum and consistent labour utilisation, labour deployment, and job efficiency.
* Manage a team of 10 Technicians in a busy environment.
* Maintain a safe and clean work environment.
* Book in, by telephone, email, or personally, vehicles for service and repair.
* Generate estimates and invoices.
* Hand over the vehicle to the customer and explain any issues relating to the work/future work required.
* Meet with customers to identify and clearly understand problems as and when required.
* Ensure all work is carried out observing safe working practices.
* Complete relevant service documentation in line with Dealer and Manufacturer requirements.
* Check level and quality of work through the use of diagnostic equipment and road testing vehicles after work has been carried out.
The Person:
* Ideally, but not essentially, a Qualified Mechanic or a person with 3 years’ experience in managing a Vehicle Workshop & team of Technicians.
* Excellent communication, interpersonal, and organisational skills.
* Strong computer skills including MS Office; experience of Assetminder would be an advantage.
* HGV / PSV licence is an advantage.
* Team player with the ability to work on their own initiative.
* Be flexible and prepared to work in any required areas.
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