A leading and innovative organisation, committed to excellence and continuous improvement.
With a strong focus on leveraging technology to drive business success, this company offers a dynamic and supportive environment where your skills and expertise will be valued and nurtured.
Your Role
As the IT Service Delivery Manager, you will be at the forefront of ensuring the efficient and effective delivery of IT services across the organisation.
You will oversee a portfolio of IT services, manage relationships with outsourced providers, and ensure that the company's IT infrastructure is robust, secure, and aligned with business needs.
Key Responsibilities:
* Drive continuous improvement by identifying opportunities for process enhancements
* Manage incident escalations and lead technical projects to successful completion
* Oversee a portfolio of IT services and ensure they are delivered efficiently and effectively
* Manage relationships with outsourced providers and ensure they meet the company's requirements
* Ensure the company's IT infrastructure is robust, secure, and aligned with business needs
What You Need to Succeed
Technical Expertise:
* Strong understanding of ITIL principles
* Proficient in managing service level agreements
* Experience with ITSM tools
Cybersecurity Knowledge:
* Familiarity with cybersecurity best practices
* Data protection
* Threat prevention
Leadership Skills:
* Excellent team working skills
* Stakeholder management
* Ability to communicate effectively with both technical and non-technical audiences
Analytical Mindset:
* Systematic approach to problem-solving
* Disciplined and analytical approach
* Data-driven decision-making process
Qualifications:
* B.Sc. in Information Technology or equivalent work experience
* Proficiency in Active Directory management
* Experience managing outsourced service providers
What You Will Get in Return
Career Growth:
* Opportunities for professional development and career progression within a forward-thinking organization
Supportive Environment:
* Collaborative and inclusive workplace where your contributions are recognised and rewarded
Competitive Package:
* Attractive salary
* Benefits
* Chance to work on exciting projects that have a real impact
Work-Life Balance:
* Flexible working arrangements
* Commitment to your well-being