Job Summary
We're seeking an experienced Technical Engineer to join our Customer-Facing Team, where you'll play a crucial role in ensuring the success of our customers planning or utilizing business automation solutions built using IBM Business Automation products that harness the power of AI.
As a Technical Engineer, you'll collaborate with cross-functional teams to design, develop, and deploy products that meet the evolving needs of our customers.
Your Role and Responsibilities
Key Responsibilities:
* Develop and maintain technical documentation for business automation solutions, including product best practices and implementation guides.
* Collaborate with the Product Development Team to design and implement AI-powered features and functionalities in our products.
* Work closely with the Customer Success Team to understand customer pain points, provide technical guidance, and ensure seamless onboarding and support of our products.
* Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams.
* Identify opportunities for product improvement and technical optimization through data analysis and feedback from customers and internal sources.
* Host technical enablement events and focused workshops, both face-to-face and virtual, aimed at enabling business partners and customers to expose the value of IBM Business Automation products and solutions to our customers' business.
Required Technical and Professional Expertise:
Requirements:
* Experience with IBM Business Automation software (e.g. Business Automation Workflow, Automation Decision Services, Enterprise Content Management) and orchestration tools (e.g. watsonx Orchestrate).
* Experience with containerization (e.g. Docker) and orchestration tools (e.g. RedHat Openshift or Kubernetes).
* Experience in AI, Machine Learning, or related fields.
About IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.