Our busy Engineering client in the Dungannon area requires a Product Support Specialist to join their team.
Embark on an exciting opportunity as they seek a skilled and dedicated Product Support Specialist to contribute to the Service team.
Reporting to theTechnical Support Manager you will play a pivotal role within the Service team.
The Product Support Specialist will be involved in a broad sum of diverse activities performed in the interest of delivering and supporting the company brand via the Online Helpdesk.
They will establish strong links with dealers around the global network.
Main Duties & Responsibilities Provide technical support to Customers & Field Service Engineers alike, over the Automated Helpdesk & Call Centre System and on-site deployment to enable swift resolution of technical issues.
Provide accurate feedback to Customers in a timely manner.
Ensure proper logging of all issues.
Keep track of Dealer issues until they are resolved by adhering to the agreed timelines.
Generate technical reports for Technical Support Manager detailing the fault(s) found & repair method utilised to ensure in-field issues are clearly understood by providing all necessary information on those issues.
Work with all internal groups, including, Marketing, Sales, Engineering, Product management Quality, Electrical.
Identify Dealer learning & development needs.
Tracking/Creating call log for each month.
Deploy if required in support of the Dealer Network.
Attend Quality & Technical Forums.
Work flexibly to meet the needs of the department.
Support Field Service & Training Departments, as required.
Undertake additional activities such as attendance at events or conferences and involvement in project groups to further individual, service, and organisational development.
What you will bring Solid practical experience in Engineering Comprehensive Industry Knowledge, with proven Troubleshooting, Creative Problem-Solving skills.
Excellent written and verbal communication skills.
GCSE English and Maths, or GCSE equivalent.
Computer Literate Able to use Microsoft Office systems.
Ability to organise and prioritise workload.
The ability to self-motivate.
Benefits: Mobile Phone Parking Paid Holidays Pension Fund Performance Bonus