Job Summary:
A day in the life as a Customer Success Specialist involves taking over customer accounts after onboarding, managing a portfolio of accounts, and providing ongoing support and guidance to customers. The ideal candidate will have proficient English skills, knowledge of AI chat products, and excellent communication and problem-solving skills.
Key Responsibilities:
* Manage a portfolio of customer accounts
* Provide ongoing support and guidance to customers
* Identify opportunities for upselling and cross-selling (no sales element)
* Ensure customer satisfaction and retention
Required Qualifications:
* Proficient English skills
* Knowledge of AI chat product features
* Ability to troubleshoot customer issues
* Excellent communication and problem-solving skills
Tools and Technology:
* Go High Level (GHL)
* Aircall
* Slack
Ninja Perks and Benefits:
* Competitive compensation
* Paid time off
* Bonus and incentive plans
* Opportunities for skills training and personal and professional development
Company Overview:
We are a leading company that offers a unique work environment and opportunities for growth and development. Our team is dedicated to helping customers succeed and grow with our solutions.
What We Offer:
* A competitive salary and benefits package
* The opportunity to work with a dynamic and growing company
* A fun and supportive work environment
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service and Sales
Industries
Outsourcing and Offshoring Consulting, IT Services and IT Consulting, Business Consulting and Services