Receptionist – Sandyford, Dublin (Job Code: 25/RELT)
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an opportunity for a Receptionist within our Randox Health clinic in Sandyford, Dublin.
In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced background check: Garda Vetting.
What does the Randox Health team do?
At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset – moving from a model of sickness management to true preventative healthcare.
Location: Unit D/E, 21 Time Place, Corrig Road, Sandyford Business Park, Dublin 18, D18 R89T.
Contract Offered: Full time, Permanent.
Salary: 30,000 euros P/A
Working Hours / Shifts: 08.20 to 17.00, 5 days per week, between Monday and Saturday.
What does this role involve?
This role is responsible for being the first point of contact for clients both face to face and over the phone. This is a varied role that may also include the following responsibilities:
* Represent Randox Health as first point of contact for clients and professional stakeholders.
* Co-ordinate all appointments and investigations (internal and external) to provide continuity of care.
* Ensure that all payments are received and follow up on non-payments.
* Operate the company switchboard to receive, transfer, and connect a high volume of calls, maintaining a rapid response rate according to agreed standards.
* Log all incoming calls and maintain detailed and accurate records in the Patient Information System (PIS), covering clients, visitors, or email enquiries.
* Perform reception duties in an efficient, professional, and courteous manner, including welcoming clients, checking them in for appointments, and providing refreshments pre/post appointment.
* Liaise and follow-up with Professional Partners, Randox Associates (GP, Consultants), and nursing staff as required.
* Update all calls, client details, enquiries, appointments, bookings, and sales in the Patient Information System (PIS).
Essential criteria:
* High level of IT literacy.
* Flexibility with working hours, including evenings and weekends.
* Excellent customer service skills.
* Excellent verbal and written communication skills.
* Professional telephone etiquette and manner.
* Excellent problem-solving skills.
* Valid right to work in Ireland.
Desirable criteria:
* Experience in a private healthcare setting.
* Proficiency in the use of Microsoft packages.
* Sales/Retail experience.
* Previous reception experience.
This advert may be open for as long as 30 days; however, we may close the advert early if we receive sufficient applicants to fill the roles.
About Randox Health:
For almost 40 years, Randox has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. This experience and expertise powers each of our state-of-the-art Randox Health clinics, based in over 20 locations across the UK and Ireland. A mobile service enabling certified Randox Health staff to visit clients at their convenience is also available.
#J-18808-Ljbffr