Job Title: Floating Support Officer
Job Summary:
This is a challenging and rewarding role for an experienced support worker to join our team as a Floating Support Officer. The postholder will be responsible for delivering a comprehensive floating support service for homeless families in the Greater Belfast area.
Main Tasks:
* Deliver a client-led multi-need assessment and floating support service to homeless families
* Establish and develop professional working relationships with clients, statutory and voluntary agencies
* Assist clients in securing long-term suitable accommodation and sustaining existing tenancies
* Advise, advocate, and signpost clients in various support areas
* Liaise with agencies, statutory authorities, emergency services, and voluntary community groups
Administration:
* Undertake case management administrative processes
* Participate in case work management and ensure effective case work monitoring systems
* Maintain accurate records and prepare reports for Team Leaders and Homeless Services Manager
* Ensure all policies and procedural guidance are adhered to
Quality Assurance:
* Contribute to the development of service improvement initiatives
* Ensure appropriate arrangements exist for service user involvement
* Achieve high customer satisfaction standards
Representation:
* Represent Ark Housing at meetings, interviews, seminars, conferences, and training events
* Ensure professional representation of Ark Housing
Communication:
* Communicate effectively with colleagues, agencies, and others
* Maintain confidentiality and use available resources effectively
The successful candidate will have a relevant qualification, experience in providing support services, and excellent communication and organisational skills.