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Client:
Cpl
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
6140d2477dac
Job Views:
7
Posted:
15.03.2025
Expiry Date:
29.04.2025
Job Description:
I'm recruiting for a fluent French speaker to work as an IT Remote Support Specialist for a leading provider of enterprise resource planning (ERP) solutions based in Dublin.
Your Mission
Your mission will be to answer inbound calls and respond to clients' incidents and service requests so that they can operate effectively and efficiently.
Everyday you will...
* Handle calls for the inbound IT support hotline.
* Fully qualify and process incoming IT support tickets in adherence to the agreed service, quality, and client satisfaction levels.
* Apply solutions, workarounds, patches, and fixes.
* Effectively dispatch to the correct organization and resolver group.
* Ensure compliance with all security and data protection standards, policies, and processes.
To thrive in this role, you need...
* To be confidently fluent in both English and French (C2 or Native).
* A Third Level Qualification – Certificate, Diploma, or Degree in an IT-related discipline.
* Attention to detail with the ability to multi-task.
* A team player spirit.
* Desired skills (not required): ITIL process knowledge would be beneficial; experience with using monitoring tools for incoming tickets.
Terms & Package
* Salary: up to €29,000 per annum.
* Location: Dublin, Ireland.
* Permanent Contract, Full-time.
* Hours: Monday - Friday, 8am - 4pm. Flexibility to change shift to ensure the best coverage for service. Availability for working some Public Holidays if required.
* Benefits: Medical, Health & Life Insurance, Eye tests, Pension Scheme, Income Protection, Increasing Holiday entitlement.
For further info, apply now for a confidential and professional career consulting service (free of charge). I will provide recruitment support such as CV revision and interview coaching to help you find the ideal job.
About Cpl Global Talent
Cpl Global Talent is a specialised language recruitment division within Cpl Recruitment Ireland. We are a team of multilingual sourcing specialists with over 15 years of experience in recruiting for roles with language requirements. We work across multiple industries, in 52 different markets, and our recruiters have a deep cultural understanding of each candidate and client's individual needs.
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