Project Manager - Community Interpreting Team
We are seeking a full-time project manager to join our high-performing community interpreting team in the Galway area.
The Role:
* Interface with clients, suppliers, and teammates.
* Sustain excellent relationships with dedicated clients.
* Participate in client meetings online and on-site.
* Lead in a specialized area agreed with your team.
* Answer queries by telephone.
* Manage cost estimates and purchase orders.
* Manage client and supplier data in the Context software.
* Contribute to maintaining our quality system.
The Ideal Candidate:
* An excellent communicator with superb telephone skills and a friendly manner.
* A quick learner able to think and work at a fast pace.
* A multi-tasker with excellent organizational skills comfortable with IT systems.
* An assertive individual who works well under pressure.
* A responsive person managing a diverse range of client expectations.
* A curious and enquiring person eager to learn about the Context business.
Qualifications and Skills:
* Third-level education in Hospitality and Tourism, Business Administration, Communication, or Marketing.
* Customer service experience.
* Demonstrated cultural awareness and sensitivity.
* Minimum of 3 years professional experience.
* Excellent level of English (native or near-native).
* Quality management experience desirable.
* Full driving license and car owner desirable.
Key Qualities Sought:
* Ability to be part of a tight-knit team.
* Strong active listening skills.
* Prompt problem-solving capacity.
* Ability to self-reflect.
* High level of emotional intelligence.
* Natural curiosity and creativity.
* Humour, humility, and kindness.
* High level of energy.
Training Provided:
* Language service delivery in a multicultural environment.
* Community interpreting project management.
* ISO 9001:2015 quality systems and procedures.
* Client and Supplier support.
* Proficient use of the proprietary web-based project management tool suite.
Work Environment:
* Hybrid work with agreed team working days at the office.
* Annual leave 20 days.
* + 4 wellbeing days (1 per quarter).
* + 3 days discretionary leave.
* Participation in company Health and Wellbeing programme.
* 6 months probationary period.
* Employer pension contribution after first year of service.