5* Druids Glen Hotel and Golf Resort is currently recruiting a Night Assistant Manager to join our dynamic night team.Live in staff accommodation is available with this role.
?Responsibilities: Prepares for each shift by ensuring awareness of all information by taking part in handover with the PM shift and again with the AM shift.
Handle any late guest check-ins to Resort standard & any early morning departures.
Handle all duties according to hotel policies, procedures, internal rules and standards.
Be familiar with the hotels SOPs.
Be able to perform the duties of the bell staff when required.
Be knowledgeable about daily Resort operations & events.
Lead by example in always answering the phone to the standards of proper etiquette and within 3 rings.
Strive to represent The Resort in the most professional, courteous and efficient manner possible.
Assess and report potential loss situations in the Resort in order that accidental profit loss may be prevented.
Assess and report potential safety hazards in order that remedial actions are taken.
Assists in the supervision and application of the key control system for the entire Resort.
Ensures the night audit is carried out and any problems with Hotsoft or Volante are reported.
Ensures the front and back of house area is always kept clean and tidy and hazard free.
Ensures any room service calls or wake up calls during the night are completed as per Resort standards.
Ensures all security and hotel records are maintained in the manner instructed by the Front Office.
Ensures personal compliance with Health and Safety, Fire and Hygiene regulations and ensures that staff are fully aware of their responsibilities in this respect and comply with them.
The ideal candidate will have: Previous experience in a 4-5* property.
High level of attention to detail and standards of cleanliness Excellent written and verbal communication skills.
Proficient with general office PC applications Ability to delegate and multitask Working knowledge of Hotsoft or similar rooms system In return, we also offer excellent employee benefits including: Career Development and Training Rewards for personal achievement in sport Rewards for personal achievement education Rewards for personal achievement in community activity Length of Service Rewards Internal Training Rewards Upselling & Other Departmental Rewards Discounted Spa treatments Educational Assistance for Hospitality & other professional courses On-site Gym Bike to work scheme & other commuter plans Meals during shifts Free on site tea/coffee Free parking Healthy Snacks Staff Discounts on accommodation in our Sister Properties Opportunities for advancement & Career Development Achievers of the Year Leaders of the Quarter Achievers of the Month Departmental Star of the Month Employee Referral Bonus Complimentary Golf Team & Departmental Rewards The success of any hotel comes, not with the decor and elaborate rooms, but from the friendliness and courtesy of the associates it employs.The success of Druids Glen Resort, we believe, depends on the commitment of each and every member of the team to practice teamwork, mutual respect, responsibility and professionalism.
If you have previous experience and would be interested in the opportunity of career advancement within a 5 Star property contact us today.
Skills: Communication Front Office Customer Service