Company description: At Itron, we're dedicated to creating a more resourceful world. Together with our customers and channel partners, we work to improve the quality of life, ensure safety and promote the well-being of people everywhere. Itron enables utilities and cities to safely, securely, and reliably deliver critical infrastructure and services to communities in more than 100 countries. Our proven portfolio of smart networks, software, services, meters, and sensors helps our customers better manage energy and water for future generations. The work we do everyday matters. Job description: Responsible for the People & performance management of a team of 10 Collectors ensuring quality 1:1s are performed, development plans discussed and operational activities covered and spread fairly across the team Ensuring the Collections Tool (Getpaid) is used consistently and to its full potential by all Team members Reviewing processes and controls for any areas where improvement can be or needs to be made and proposing and implementing solutions Manage the day-to-day shared services collections function within the defined process standards. Ensure daily, weekly, and monthly targets assigned by management are achieved and prioritize the debt collection within the AR ledger. Ensuring disputes are recorded accurately and followed up/escalated on time. Work closely and ensure good communication and collaboration with the Credit, Cash Apps, and Master Data Team Close Collaboration with the CME Team who are required to assist with disputes/escalations Preparation of Operational, SOX, and Executive Reports Responsible for preparing detailed Aged Debt SOX. Perform all other duties as assigned or required. Occasional travel may be required. Required profile: 2+ years experience in similar positions. Advanced knowledge of Microsoft Word and Excel. Previous experience in fast-paced multinational environments. Excellent People Management skills Flexible and proactive. A proven team player. Strong negotiation skills. Analytical skills with high attention to detail. Highly organized and able to prioritize tasks. Excellent communication skills. Ability to build strong working relationships both internally and externally. Ability to work to tight deadlines in order to achieve daily/weekly/monthly collections targets. Fluent both written and spoken English. Any other additional languages will be an advantage. Experience in Shared Service Center is an advantage. Oracle experience is an advantage. What we offer: Purpose: Opportunity to create a more resourceful world by working on 21st centurys biggest challenges: managing water, energy and gas. Career: The opportunity to develop in the consolidated GBS center of a multinational company with global scope. Compensation package: Competitive salary, pension plan, health insurance, flexible work arrangement, study support, parking Skills: collections accounting finance