Job description
Full time Store Supervisor
SUPERVISORY DUTIES
* Supervise the activities of the stores staff on a daily basis and ensure necessary tasks are completed to an appropriate level
* Ensure high quality and consistent customer service is provided at all times
* To delegate and communicate effectively with the staff.
* To supervise the effective induction and training of employees.
* Assist the Store Manager in the effective management of retail sales team performance
CUSTOMER CARE
* As mentioned above, to ensure customers receive high quality and consistent service at all times
* To deal with and rectify customer complaints in an effective and pleasant manner
* To pro-actively take necessary action in store improvements following customer complaints. To take onboard feedback and suggest ways to improve existing work processes.
OPERATIONS
* Ensure store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines
* Ensure housekeeping in the store is maintained at an optimum level
* Co-ordinate in-store sales and promotions and to communicate with retail sales team regarding in-store sales and promotions
* To ensure the appropriate cash register and cash handling policy is adhered to
* To ensure shelf edged labels are updated in line with any price increase/decrease.
* To react to local market trends and competition in an appropriate manner.
* Above all else, to take great care to ensure our customers are looked after and treated fairly. We are quite lucky to have a loyal customer base. It is of utmost importance that they are treated with great respect.
STOCK MANAGEMENT
* Ordering of stock
* Generating reports on our system for Best/Worst sales. Analysing what stock needs to be promoted and what stock needs to be discontinued in store.
* To assist the Store Manager in minimising stock loss through wastage, damages and pilferage.
* Ensure food management and waste systems are adhered to.
* Check to ensure adequate stock is available for customer’s needs.
* Ensure stock is rotated appropriately to ensure in-date stock is available and minimise waste through out-of-date stock
LEGISLATION & SECURITY
* To assist the manager as appropriate in matters relating to managing staff ensuring compliance with employment, HACCP, Health & Safety and Consumer legislation
* To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
* Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly
GENERAL
* To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team
* To achieve targets as agreed with Store Manager
* Escalate issues to Store Manager as appropriate
* To communicate with the Store Manager on an ongoing basis
* To undertake other additional duties as may be assigned by the store manager
Requirements
* Previous supervisory experience
* Operational knowledge of retail environment
* Excellent interpersonal skills
* An understanding of consumer needs
* Committed to continually improving standards
* Self-motivated & ambitious
* Computer literate
* Problem solving initiative.
Job Types: Full-time, Contract
Pay: From €30,000.00 per year
Work Location: In person
#J-18808-Ljbffr