Job Description
Overview
With 2.26 billion active users each month, it is crucial that a team of expert content reviewers efficiently manages large volumes of uploaded material on a daily basis.
Main Responsibilities
* Assist clients' online communities and help resolve inquiries.
* Investigate and resolve issues reported on the client's platform.
* Identify scalable solutions to improve support for the community of users.
* Enforce the client's Terms of Use by monitoring reports of abuse.
* Recognize inefficiencies in workflows and suggest solutions.
* Elevate issues outside company policy to the global team.
Essential Skills
* Strong personal resilience with the ability to operate in a high-pressure and fast-paced environment.
* High adaptability and a positive approach to challenges.
* The capacity to make decisions, solve problems effectively, manage time well, prioritize tasks, and work as part of a team while consistently meeting KPIs.
Candidate Experience
* Fluency in Hebrew and English, alongside cultural understanding of the market.
* Flexibility in working in a fast-paced environment with varied projects.
* Preferred: Degree/1+ years of professional experience.