Job Description
A key client of ours is seeking a highly skilled and innovative IT Support Engineer to play a pivotal role in supporting their entire organisation.
Main Responsibilities
* Work with colleagues on ongoing software and IT requirements.
* Maintain and develop the internal IT network, including user stations, core network, conferencing and presentation suite, and centrally managed resources such as print, internet and WiFi.
* Maintain an internal ticket logging system and oversee satisfactory measured response times.
* IT and systems onboarding and offboarding.
* Develop a strategic and robust IT plan appropriate for the Organisation and liaise with colleagues on their needs, recommending industry leading solutions.
* Lead the roll out and implementation of that plan with support from partners and providers as appropriate.
* Manage all IT procurement and be our key contact point for vendors and associate products and optimise our consumption plans therein, maintaining relationships with outsourced partner providers.
* Maintain our Cyber ISO certification and lead the internal team through audits ensuring robust processes, procedures, staff training and policies are in operation.
* Develop and maintain our Disaster Recovery plan in terms of robust backup, protection and cyber security products and policies.
* Liaising with staff, suppliers and clients as appropriate.
* Working closely with functional teams to ensure smooth daily operations and support organisational needs.
Requirements
* A third level degree in Computer Science or similar.
* 5 years network management and Desktop Support experience.
* Working familiarity with major cloud platforms e.g. MS Azure.
* Experience of VMWare and Hyper V.
Soft Skills
* Demonstrates an approachable demeanor, with a passion for collaboration and problem solving creating a positive experience for all stakeholders.
* An advocate for diversity, equity, and inclusion, reflecting DMI's values in interactions with others.
* Proficiency in adapting communication style and etiquette to effectively engage a broad range of stakeholders is a required competency.
* Skilled in prioritising and managing multiple tasks with accuracy and efficiency in a fast paced environment.
* Strong attention to detail, ensuring that all work is completed to a high standard.
* Works well within a team while also being self-driven and proactive in identifying and solving issues.
* Takes initiative to assist where needed and contribute to team goals.
* Upholds high levels of confidentiality, particularly when dealing with sensitive or personal information.
* Reliable in managing both routine and complex administrative tasks with care.