Customer Support Coordinator
About the Role
Clare CREGG is seeking a Customer Support Coordinator to support the Customer Support Manager in order fulfilment and customer support activities.
This is a full-time permanent role with hybrid working options available.
Key Responsibilities
1. Coordinate with customers, regional support teams, and the global fulfilment team to provide quotations, process orders/shipments, manage the daily shipping schedule, and ensure that all orders are promptly and accurately processed and shipped to meet all customer requirements.
2. Coordinate logistics with shipment carriers and freight forwarders for customer orders, ensuring associated documents meet relevant regulations; maintain associated reports.
3. Communicate, interact and collaborate with other departments and regional support teams to document and manage customer requests to ensure timely completion.
4. Obtain feedback from customers to seek ways of improvement going forward.
5. Update and create Standard Operating Procedures (SOPs) to reflect current procedures, seek to continuously improve processes and efficiency.
6. Maintain and develop ERP system (functionality, operation, pricing and data quality) to meet the company's growing needs.
7. Perform any other reasonable job-related duties that may be required from time to time, including providing holiday cover for other customer support functions as required.
Requirements and Skills
* 5+ years of relevant work experience, with some knowledge of order processing and commercial trade practices.
* Excellent written and verbal English communication skills.
* Expertise with MS Office Suite tools, including Word, Excel, and Power Point.
* Experience in SAP or similar ERP systems desirable but not essential.
* Strong organisational and troubleshooting skills, and attention to detail is essential.