Job Description
The Organisation:
We are seeking a Systems Support Coordinator to help build on the training already delivered to staff and volunteers across our organisation, and to assist in developing new systems as a customer representative on projects and providing onward training and general support.
Your Role
As a Systems Support Coordinator, you will be responsible for coordinating the needs of your end users in new and current organisational systems.
You will report issues and updates to improve the systems, making tasks simpler and less time-consuming.
Main Functions:
* To help project teams develop and test new technology solutions from idea initiation to being ready for deployment.
* To deploy new technology solutions by delivering training to end users.
* To support users with technology solutions that are part of business-as-usual processes and contribute towards process improvements.
Your Responsibilities:
* To be a Super user of the new systems with comprehensive knowledge of their operation and application.
* To support areas and other coastal teams by coordinating, planning events, meetings, communications, and activities ensuring all relevant documents are prepared pre-meeting and actions are documented post meeting.
* To support the running and facilitation of events with decision makers, system owners, and end users to chart and define existing and future work stream processes, systems, and hardware.
* To assist other support teams with systems issues.
* To work with stakeholders to identify training needs, support the creation of targeted and timely training interventions within agreed timescales, and deliver the training during deployment.
About You
As a Systems Support Coordinator, you will have an inquisitive mind and an appetite for understanding how users interact with technology.
Empathy with the end user is more important than being a systems expert, and full training in the systems will be given.
Requirements
Essential Criteria:
* A full driving license is required.
* Good IT skills, PC literate, happy using Microsoft tools, happy using systems and applications.
* AX (optional) - Managing self able to work from home, keep focused, and prioritise workload appropriately to the business needs.
* Working with People - the ability to work with anyone and help them get the most out of the systems they support.
* Living within the Region - the role covers.
* Training delivery - the ability to train staff and volunteers to use applications and systems, including creating work instructions and training documentation.
* Customer Focussed - treat everyone as a customer and give them the service you would want to receive.
Desirable Criteria:
* Experience of lifesaving operations processes.
* Knowledge of Bitlocker, Bomgar, and Password resets and Raspberry Pi and basic Windows PC construction.