Agency Regional Program Manager, RSO, Google Customer Solutions
Location: Dublin, Ireland
Experience Level:
Mid
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
Minimum Qualifications:
* Bachelor's degree or equivalent practical experience.
* 6 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory, or 4 years of experience with an advanced degree.
* 3 years of experience working with executive stakeholders.
* 2 years of experience developing business strategies or managing cross-functional initiatives.
Preferred Qualifications:
* Understanding of how to identify key business drivers, trends, and operating metrics from data.
* Understanding of the small- and medium-sized business (SMB) segment and its needs and challenges.
* Ability to manage ambiguity and adapt quickly to changing demands of the business.
* Excellent written and verbal communication skills with the ability to communicate insights to executives and cross-functional stakeholders.
* Passionate for delivering quality outputs in a fast-paced environment while working with tight deadlines and contributing to a dynamic environment.
About the Job:
The Revenue Strategy and Operations (RSO) organization in Google Customer Solutions (GCS) provides business critical insights using analytics, ensures cross-functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with effective day-to-day operations and help evolve early stage ideas into future-growth initiatives.
The EMEA RSO team partners with the EMEA GCS Business leaders on future strategy, project managing the business process and the improvement of core business systems and infrastructure. We also work closely with the Global Sales Analytics and Solutions (SAS) team, Marketing, and the other cross-functional GCS Leaders to define the path to sustainable GCS growth.
As a Regional Program Manager, you will work in collaboration with the Global Programs team and the Regional executive sponsor to shape, launch, and land program changes in EMEA GCS. You will coordinate smooth quarterly operations, working with central teams to ensure managers are trained appropriately on the required steps and timelines. You will manage the engagement with sales representatives and managers, gathering sales insights into what is working in the Program in EMEA and what improvements are needed. You will use those sales insights and data to develop a forward-looking strategy to drive program performance in the region.
Responsibilities:
* Collaborate with global, central program owners within GCS RSO to influence the strategy and evolution of the future roadmap based on sales insights.
* Partner with EMEA GCS business managers to oversee the rollout and change management process (including training needs) for new program changes across Program teams.
* Ensure smooth business execution and drive advocacy for EMEA needs with central teams. Serve as a thought leader on future growth opportunities based on quantitative and qualitative analyses on program usage.
* Develop and execute regional projects aimed at improving sales effectiveness and productivity across the managed sales programs in conjunction with central teams.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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