Our client a leading company in the aviation industry is seeking a Head of Customer Services & Key Account Management to join the diverse and dynamic team. Position: Head of Customer Services & Key Account Management Reporting To: Head of Customer Services EMEA Location:Dublin Responsibilities Lead the CSM team professionally and disciplinarily in an international environment. Lead, motivate and develop subordinate employees and carry out individual personnel measures in coordination with the HR department. Be responsible for and ensure cross-site customer management in the AMERICAS region for Mobile Engine Services events including account management for individual customers. Management of customer inquiries and individual contract conclusions. Optimize and ensure performance parameters (costs, quality and turnaround times) and commercial result of the Mobile Engine Services engine events. Initiate measures if necessary and ensure their implementation. Check cost calculation for engine repair events as part of the quotation and recalculation. Be responsible for and ensure invoice management (approval, complaints etc.). Be responsible for workload steering of the DUB Repair Station through product request selection and prioritization / coordination between Product Sales, customers and other Repair Stations. Ensure quality assurance and optimization of the entire Mobile Engine Services event process. Optimize interfaces to service providers with regional responsibility, especially to product sales. Special tasks. Participate in or lead projects. Job Description II. Requirements (education, knowledge, skills) Degree in engineering or business administration from a university or university of applied sciences 3-5 years of professional experience in customer service or equivalent Very good knowledge of economics and business administration Technical understanding and interest Good knowledge of internal processes in the field of engine maintenance and repair Fluent in English, German desirable Very good IT skills in MS Office Very good negotiation skills, assertiveness and very high persuasiveness Very high level of service readiness and customer orientation Confident and skillful appearance / contact behavior Very high ability to deal with conflicts Strong ability to lead, guide and motivate employees Very high organizational skills Very good analytical and conceptual skills Very high flexibility and resilience Quick comprehension, objective and sound judgement with strong decision-making power Very high sense of responsibility Strong initiative Readiness for assignments at home and abroad Successful completion of the company internal aptitude test (EEU) If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Skills: Advanced Negotiation and Analytical Skills Technical and Economic Expertise Engine Maintence Leadership and Team Management in a Multinational