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Responsibilities:
* Work effectively with the warehouse manager (or warehouse team members) and national haulage companies to ensure accurate and timely collections from customers.
* Communicates with customers on their shipping needs and ensures all collections, paperwork and details of shipments are completed accurately.
* Engage in clear and effective communication (both verbal and written) with all service partners to ensure all collections/deliveries are completed on time.
* Cutting export documents and Export Custom clearance, following up with pre-alerts and flight details to the customer and overseas offices.
* Ensure compliance with revenue and customs regulations.
* Ensure compliance with company procedures and industry/statutory legislation.
* Deals effectively with overseas offices on sales leads, queries, and tracing shipments.
* Ensure invoicing is completed and sent to finance to ensure all billing is completed in line with Finance instructions and processes.
* Meets or exceeds customer service standards for both internal and external customers.
Skills and Experience:
* 2 / 4 years’ experience as an Air Exports Co-ordinator.
* Experience in freight/logistics.
* Excellent interpersonal, written and verbal communication and reporting skills.
* Effective planning, organisational and monitoring skills.
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