We are Microsoft 365 Content Team, managing one of the world's largest help and learning sites. Our content serves half a billion visitors monthly, helping our customers succeed with Microsoft products.
Job Description
We are seeking a highly collaborative individual to manage content strategy, quality, and delivery for multiple products on support.microsoft.com. The ideal candidate will work closely with internal stakeholders, build an internal community of content contributors, and define a rhythm of business to keep everyone informed and drive results.
This role requires strong communication and leadership skills, a deep understanding of customer needs, content best practices, and analytics. The successful candidate will be responsible for using content analytics, customer feedback, release plans, and their own knowledge to define content strategy, priorities, and plans.
Responsibilities
* Develop ongoing relationships with partners to drive content contributions and build a collaborative approach to content creation and maintenance.
* Manage program changes, negotiate deadlines and deliverables, prioritize work, and advise management on portfolio health.
* Partner with other teams to innovate and improve existing tools and processes, and experiment with new ways of creating customer value.
Key Qualifications:
* Experience in program management, digital content publishing/management, or experience in a writing or editing role.
* Bachelor's Degree AND experience in program management, digital content publishing/management, or experience in a writing or editing role.
Preferred Qualifications:
* Familiarity with SEO, accessibility, localization, and content design principles and best practices.
Microsoft is an equal opportunity employer. We welcome diverse perspectives and experiences. If you need assistance or a reasonable accommodation due to a disability during the application process, please read more about requesting accommodations.