Technical Account Manager, Enterprise Support
This role requires exceptional language proficiency in Mandarin and English.
As a key member of Amazon Web Services' (AWS) fastest-growing team, you will help customers across all industries maximize the value and benefits of AWS services and Generative AI solutions.
Your primary responsibility as a Technical Account Manager (TAM) in AWS Enterprise Support will be to foster your customers' innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more. This is not a sales-oriented role; instead, it offers you the opportunity to serve as the primary technical advisor and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises.
In the Enterprise Support team, TAMs play a crucial role in ensuring the success of key enterprise customers in developing applications and services on the AWS platform. As a strategic expert, you will offer guidance on the entire journey of AWS services and the customer's architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. You will actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.
You will have new and exciting challenges every day, including:
* Acting as a single point of contact to Enterprise Support customers
* Making recommendations on how new AWS offerings fit in the company strategy and architecture
* Completing analysis and presenting periodic reviews of operational performance to customers
* Providing detailed reviews of service disruptions, metrics, and detailed prelaunch planning
* Championing and advocating for customer requirements within AWS (e.g., feature request)
* Participating in customer-requested meetings (onsite or via phone)
* Having access and knowledge to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
* Working with some of the leading technologists around the world
* Working directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
* Being available in non-business hours to handle urgent issues
BASIC QUALIFICATIONS
- Experience in technical engineering
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor's degree
PREFERRED QUALIFICATIONS
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.