Training & Development Specialist
Our client is a leading luxury hospitality and retail group in Ireland, dedicated to fostering a culture of continuous learning and development.
They believe in empowering their frontline team members through innovative training programs and collaborative learning environments.
The successful candidate will be a key stakeholder in enhancing the learning experiences of frontline team members.
Key Role & Responsibilities:
* Training:
o Develop and communicate a learning plan that meets the needs of the business and team members.
* Learning Plan Development:
o Create interactive content for training materials, including graphics, animations, videos, and live demonstrations.
o Design and deliver training modules and programs tailored to business needs.
* Onboarding Support:
o Ensure an engaging onboarding and induction process for all team members.
* SOP Design:
o Collaborate with stakeholders to design and deliver Standard Operating Procedures across all areas of stores.
* Compliance Training:
o E nsure 100% compliance with mandatory training, such as Health & Safety and Business Conduct Policy.
* Dashboards Management:
o Create and manage monthly dashboards for tracking and reporting learning activities to senior leaders.
* Effectiveness Evaluation:
o Use metrics and feedback to continually refine and enhance learning experiences.
* Talent Development:
o Development Programs: Collaborate with stakeholders to create and deliver development programs for frontline colleague growth.
o Program Coordination: Manage colleague participation in internal programs.
Ideal Candidate:
Operational experience: 2-3 years creating and delivering training using blended methodology, including digital, virtual, and in-person methods. Ideally within Hospitality/Retail sectors.
This role suits a strong operator with 5+ years' experience wishing to transition into a training and development role.
Technical Skills:
Proficiency in eLearning software (e.g., Articulate 360, Adobe Captivate), Learning Management Systems (LMS), and other training tools.
We provide technical skills training if required.