Job Role
Dennison JCB has an exciting opportunity for you to become a Full Time Parts Supervisor.
Key Duties & Responsibilities:
* Day to day supervision of a team of parts people managing performance against targets, conducting probationary reviews, performance appraisals & progress meetings, managing absence etc.
* Coaching and developing parts team members identifying training needs and ensuring these are followed up on
* Parts sales to customers via telephone and face to face
* Developing and growing our established online parts sales presence
* Co-ordinating stock checks and discrepancy checks
* Creating and maintaining price support for parts cases
* Management of stock inventory and stock health
* Allocation of key customers to the parts team and follow up on parts sales progress
* Liaison with JCB on current promotions and implementation of these (working with internal marketing team to publicise)
* Analysing parts sales spend and reporting on this
* Relationship building with customers building up existing customer accounts and business development to identify and secure new customers for parts sales
* Ensuring that customer demands are met, and that the correct solution is supplied
* Complying with all relevant health and safety regulations and best practice and promoting this throughout the aftersales department
Required Criteria:
* Relevant parts sales experience, working within a franchised dealership parts department
* Experience of working in or knowledge of the plant or agri industry
* Previous experience of supervising staff performance
* Previous experience of managing customer demands and expectations to the required standard
* Possession of a valid, full driving licence
About The Company:
Dennisons, a family of businesses united in offering superior services in the commercial vehicle industry, invites you to become part of our story. For over 50 years, we've grown from strength to strength, providing a range of services including Volvo new and used truck sales, vehicle rentals, commercial bodyshop services, and parts supplies.