Main Purpose of the Role
Our goal is to ensure our store operates efficiently and effectively, providing exceptional customer service and a fresh food offering in a clean and safe environment at all times. We aim to achieve key store targets (sales and profitability) through effective management of people and operations.
Ideal Candidate
* Desirable: 2 years' experience in a relevant position
* Good knowledge of Microsoft Office (Excel, Word)
* Experience balancing cash/tills
* Excellent communication skills
* Good delegation skills
* Highly driven with a strong work ethic
* Understanding of how to achieve KPIs and targets
* Commerciality and brand awareness
* Passion for grocery retail
* Able to thrive in a fast-paced working environment
Main Duties
1. Lives by Centra brand-values: Proud, Energetic, Imaginative and Community-Based
2. Sets, monitors and achieves sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager
3. Implements planograms correctly and ensures the correct range is in place in store
4. Merchandises and presents the store to the highest standard
5. Approachable and a role model who leads by example and encourages teamwork and fosters a positive attitude and atmosphere in the workplace
6. Develops and promotes good communication between employees and management in a safe, respectful and inclusive environment
7. Supports Store Manager in the development and training of the team and in ensuring the smooth running of the store
8. Manages employee performance, giving regular feedback, recognition and encouragement
9. Deals with all customer queries efficiently, professionally and consistent with store policy
10. Understands achieving margins in all departments
11. Engages with new initiatives and embraces new ways of working