At Killashee, we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences. We hire self-motivated people, train them to do their job superbly, and create a working environment where they can flourish and develop their careers.
We now have a fantastic new opportunity for a Reservations Supervisor to join our team and contribute to the future success of Killashee Hotel.
Key Requirements:
* Flexible with hours
* Experience with Opera preferable but not essential
* Administration experience
* Highly motivated with a positive attitude
* Strong leadership, time management, and organisational skills
* Attention to detail is a must
Responsibilities:
* To handle guest enquiries relating to reservations in a competent and efficient manner.
* To be able to describe accurately all the bedrooms, services, and facilities in the hotel and be fully familiar with all room rates available as well as rates of all services/facilities that can be offered.
* To respond to all Guests/prospective guests enquiries in a warm and friendly manner, ensuring that they are treated with courtesy and professionalism at all times, using Guest names at all times.
* To be sufficiently familiar with travel agents and company co-ordinators who might place business with us.
* To proactively sell bedrooms at the best rate possible, ensuring that all opportunities to achieve secondary sales e.g. upgrades, dinner, activities etc. are maximized.
* To answer the switchboard, directing calls appropriately, dealing with any queries that may arise.
* Handle all guest enquiries.
Why work with us:
* We provide excellent learning and development opportunities.
* All our team members receive free leisure centre membership.
* Discounted rates for FBD Hotels and Resorts.
* Employee Assistance Programme and Wellness initiatives.
* Affinity discount with FBD insurance for home, car, and travel.
* Free parking on site.
* Meals provided on duty.
* Employee referral incentive scheme.
* Social team events.
* Flexible working hours.
* Excellent working environment focused on team appreciation.
* Team Recognition programme.
* Career Progression.
At Killashee, we thrive to succeed in all areas of the hotel by incorporating our company values. As a team, we think about the guest in everything we do, treat each other with respect, work cohesively as one team, are creative and think outside the box, and finally have a can-do approach and take accountability.
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