BRANCH LEAD - INSURANCE
My client, a leading independently owned insurance broker, is seeking to hire a Branch Lead to oversee their Personal Lines Team. As Branch Lead, you will manage a team of three customer advisors and will have responsibilities such as ensuring the team are meeting their monthly targets and managing compliance and quality requirements.
Responsibilities:
1. Supervision of the branches new business and renewal retention delivery in line with monthly targets, ensuring that all associated processes and documentation are completed within a timely manner.
2. Oversight of quality and regulatory standards across all client interactions.
3. Ensure that all required reporting and month end processes are completed in a timely manner.
4. Engage with colleagues across the branch network to ensure optimum client experience, maintaining close communication and collaboration with other Branch Leads/ Managers.
5. Oversight of the team’s performance, ensuring ongoing feedback takes place with each team member.
6. Cascade company and team relevant updates.
7. Co-ordinate induction of new entrants into the team.
8. Facilitate knowledge transfer across the team.
9. Identify opportunities to streamline processes/ activity to provide efficiencies and an enhanced customer experience.
Requirements:
1. Must have relevant insurance qualifications e.g. CIP / MDI/ ACII Skills
2. Experience & knowledge of the general insurance broking environment in both new business & renewals
3. Strong interpersonal skills
4. Time management and organizational skills
5. Ability to focus and execute key business drivers in line with departmental strategy
6. Analytical, creative & driven
7. An enthusiastic & committed team player who will lead by example
8. Self-motivated, flexible, determined & target focused
9. A Strong communicator
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