Leading the way in vehicle logistics T: | ******
A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident-free distribution of their products.
We've established ourselves as a one-stop shop providing the three main pillars of outbound logistics, including transporting, storing, and enhancing our customers' vehicles prior to delivery to their end location.
Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry.
As early adopters of emerging technology, we have been able to introduce huge efficiencies, saving time and money for our customers.
Our unwavering commitment to progress and continual service improvement remains at the heart of our business today.
Summary of Position:Reporting to the Customer Operations Manager, the role is responsible for the commercial management of key accounts.
Responsible for planning account activity and executing to the highest standards from our site in New Ross, Co. Wexford.
The role will also require the successful candidate to deal with internal and external stakeholders to ensure that we meet and surpass our agreed SLA's.
The role pivots on usage of a comprehensive ERP software system, in addition to a CRM system (Salesforce) and a supporting project management tool.
An ability to lead work through these systems and supporting processes is a fundamental requirement for the role.
Pay and BenefitsAnnual Salary range €40-45k DOEPension SchemeStaff Purchase SchemesTyresPartsToolsEmployee Assistance ProgrammeDiscounted Gym MembershipBike to WorkRequirementsBachelor's degree in business administration, Sales, or related fieldProven experience in key account management or salesExcellent communication and negotiation skillsStrong problem-solving abilities and strategic thinkingAbility to work effectively in a fast-paced environmentAbility to meet multiple deadlines and work effectively under pressureFull clean driving license – Class BResponsibilitiesCoordination, planning, and management of customer activity in line with KAM best demonstrated practiceConduct regular meetings with Tier-1 customersOptimizing and developing workflowsInternal cross-functional communication of relevant information keeping applicable stakeholders abreast of ongoing internal and external projectsActively promote the voice of the customer internallyOperate nimbly and flexibly to respond to customer requirements, including onsite visitsMaintain excellent working knowledge of the industry – understand trends and anticipate future changesStreamline the customer and vehicle journey through NVD's supply chain with support from all business units within NVDDeal with customer queries in an efficient and professional mannerGenerate reports as requiredReport customer issues immediately to appropriate personnel and handle complaints effectivelyDevelop a thorough understanding of Customer Operations and the customers' policies and proceduresHelp facilitate a Continuous Improvement and Customer Focused EnvironmentOther ad hoc duties as neededNational Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
We value openness, innovation, customer focus, and operational excellence.
Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation.
We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.
#J-18808-Ljbffr