Warehouse & Logistics Planner Job Profile
My client, a leading single-source supplier to customers operating in critically clean environments, is seeking a Customer Support & Logistics Planner to join their Dublin 15 office.
Responsibilities:
* Manage stock levels across multiple warehouses, ensuring the correct inventory mix to support picking activities.
* Oversee customer orders and internal stock requests, allocating stock and releasing orders for picking.
* Coordinate with external partners and internal teams to schedule deliveries efficiently and cost-effectively.
* Develop strong business relationships with colleagues, customers, and suppliers.
* Support internal and external client-facing colleagues to deliver the highest level of customer service.
* Stay up to date with product knowledge, internal systems training, and customer-specific processes.
* Recognize, document, and escalate customer issues or trends using appropriate communication channels.
* Track and coordinate incoming and outgoing shipments to ensure stock is delivered to the correct locations.
* Manage lead times and communicate effectively with customers and internal stakeholders.
* Support inventory management and cycle counting activities.
* Process delivery dockets, GRNs, and other warehouse documents, ensuring they are scanned and saved in the ERP system.
* Coordinate production and special orders requiring kitting or assembly.
* Provide weekly and monthly reports, planning schedules, and other required documentation.
Skills & Experience:
* Experience in a similar role and/or industry.
* Passion for delivering first-class customer service.
* Experience working with multinational organizations preferred.
* Ability to identify customer needs and ensure satisfaction with every enquiry.
* Strong time management, communication, organizational, and administrative skills.
* Ability to prioritize and multitask effectively.
* Flexible and proactive attitude.
* Problem-solving skills with the initiative to find solutions.
* Proficiency in Microsoft Office (Outlook, Word, Excel).
* Previous experience using an ERP system (e.g., SAP) would be beneficial.
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