Job Description
We are seeking a Research Lead to manage research programs and key client relationships, pursuing our vision of delivering the human-led AI platform for market research.
A minimum of 3 years' market research experience is required for this position. A research case study will form part of the interview process.
Roles & Responsibilities:
* Key Account Management: Managing our largest customers, serving their project needs as part of an annual research program. Monitoring client health metrics and running regular meetings with all clients. Retention and growth of customers, as part of a wider team.
* Research Design: Taking business questions or research objectives from brands and converting them into viable research projects to go live on the Bounce platform. Deep understanding and experience with survey design, scripting, audience selection, quota control, data delivery, and result analysis.
* Teamwork: Working within a multi-function team to serve the broad needs of our business across product, operations, billing, and marketing.
* Product Proficiency: Use of Bounce platform, including proprietary AI technologies, to build and execute client projects. Working with the in-house development team to test new features, offer proactive feedback, and represent client needs in product roadmapping.
Key Skills / Characteristics:
* Market Research Skillset: Proven capability and love for research, the industry, and desire to shape the future of market research.
* Project Management: Comfort in coordinating complex projects, with both internal and external stakeholders.
* Client Servicing: Managing customer relationships on a day-to-day basis. Serving their needs with measurable satisfaction, on specific projects and for ongoing partnership.
* Attention to Detail: Maintaining excellent levels of detail, at high volume & with a high degree of autonomy.
* Growth Mindset: Ability to adapt, learn, and evolve in a fast-paced environment.
* Vision & Values Alignment: Bought in on our vision, our product, and our values as a company.
About Us
Bounce is a consumer research platform that enables consumer-facing brands to gather authentic consumer data from anyone in the world, in real-time. We make consumer research easy, delivering the speed, ease, and agility of a technology platform, with the support, robustness, and flexibility of a research agency.
We are trusted by the world's largest brands including Coca Cola, Diageo, Pernod Ricard & Tesco. We are on a mission to revolutionise how brands reach and understand their customers.
We believe that early team members should have ownership in the company they make, and therefore we offer stock options as part of all compensation packages, in addition to base salary & performance-related incentives.
Bounce Insights is an equal opportunities employer.