Social network you want to login/join with:Manage the site, coordinate and execute operational maintenance, review and optimise customer service activities. Plan, prepare and coordinate build outs and provide operational technical sales and customer support.What you’ll doManage the local operations organisationAssists in the setting of the annual budget and short-long term development plan of the local operationDetermines the impact of short and long term business developmentSets up site plan with clear agenda and timeline. Keeps track of progress and reports quarterlyExecutes maintenance plan for infrastructure (generators, cooling in collaboration with the Facility Manager and MO)Establishes and maintains an agreed (with corporate (DTEG) energy efficiency plan with clear measurable targets such as PUEEnsures that internal resourcing levels as well as the availability of external resources and service providers are sufficient for achievement of goals and in alignment with the site planCoordinate and execute site operational maintenance and customer service activitiesPlans day-to-day data centre activities in the area of Customer Services and FM, considering the availability of site resources contractors and service providersManages and executes diagnostic and fault finding activities to ensure we meet client SLA’sReviews the PUE, identifies potential issues and determines corrective actions in order to improve site power and cooling efficiencyMakes sure that the entire infrastructure, facility and customer infrastructure, including building monitoring, alarm and building management systems are properly documented.Generates multiple operation reports (SLA reports and Customer Monthly Power Reports) and maintains the Building Management System (BMS)Reviews and evaluates progress with direct reports and the MOReviews, updates and implements operational policies, programs, procedures and guidelinesEnsures quality and security of technical operations and procedures for auditing including all Health & Safety and coordinates (external) site auditsAssistant to MOActs as a second line escalation point and prepares incident reports as requiredAssists in responding to tenders, technical questions and RFP’sProvides mechanical and electrical expertise for the day-to-day running of the data centresParticipates in any shift on-site roster when requiredNegotiates and maintains (environmental) SLAs in line with agreed customer contracts and in internal guidelinesSupports in short and long term capacity, Capex & Opex budgets and planningActs as a technical / operational interface between Interxion and customers and as an expert in (complex / high impact) sales and negotiations.What you'll needMinimum 5+ years’ experience as a technician/engineerMinimum 3-5 years’ experience in a managerial roleProven track record working in project management/service delivery in a technical fieldA bachelor's degree in Electrical or Mechanical Engineering or an equivalent combination of education and relevant experience; mechanical or electrical engineering certification/qualifications are a plusExcellent Microsoft Office, VISIO & Microsoft Project Skills with AutoCAD or similar drawing package skills a distinct advantageManaging people, projects, budgets and functional areas, including knowledge of performance management, teambuilding and critical awareness methodsFamiliarity with computerized maintenance management systems, building management systems, data centre infrastructure management and power metering systemsExperience in a commercial data centre, co-location environments considered an advantageKnowledge of electrical and mechanical engineering in critical facilities including systems operations of HVAC package units, chillers, pumps etc.; mechanical equipment, generators, PDUs, UPS, static switches and ATSs; and N+ electrical power environmentsExperience in an MV environment desirable
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