A senior IT Service Delivery Manager role is available, requiring a professional to lead change management processes and ensure minimal disruption during IT transitions. This involves planning and executing changes, maintaining auditable documentation, and resolving IT incidents and risks in a timely manner.
To minimize the impact of these issues, strategies will be implemented and regular reviews conducted with auditable records maintained. The role also entails managing annual reviews of IT policies and procedures, updating documentation to reflect service and compliance changes.
This position offers a senior position within the company, allowing interaction with senior stakeholders and vendors. As a hybrid role, it combines remote work with office time at our Maynooth HQ.
Key Responsibilities:
* Coordinate and execute IT change management processes, including running CAB meetings and maintaining auditable records.
* Manage IT incidents and risks, implementing mitigation strategies and conducting regular reviews.
* Ensure IT policies and procedures are up-to-date, aligning with changes in services, standards, and regulations.
* Manage IT cost management, including invoice processing, budgeting, and financial oversight.
* Track and maintain IT assets, focusing on audit readiness.