IT Engineer/Technician Role
We are seeking an IT Engineer/Technician to join our team. The ideal candidate will play a crucial role in delivering IT support, managing projects and upgrades, and driving continuous improvements for the Group's systems and office environment.
Key Responsibilities:
* Identifies and resolves customer IT issues using available tools and necessary support resources.
* Conducts on-site visits to company sites to resolve issues that cannot be addressed remotely and performs hardware installations.
* Provides support for Active Directory and user accounts.
* Offers assistance for Office 365.
* Provides hardware support, including but not limited to PCs, laptops, mobile devices, and printers.
* Supports and maintains till hardware.
* Assists with the onboarding of computing systems.
* Provides support for CCTV systems.
* Supports MFP printers.
* Manages company Wi-Fi.
* Manages antivirus and network & email security.
* Performs regular updates for Windows and third-party software.
* Supports phone systems, meeting rooms, and conference units.
* Monitors and supports system backups, including servers and critical business hardware.
* Handles and addresses end-user queries.
Additional Responsibilities:
* Ensures the role is performed with due regard for the requirements of the Company Policies & Procedures.
* Undertakes any other duties considered by the company to be within the scope of the IT Technician role.
* Health and Safety:
* Drives and supports a positive Health and Safety culture within the department, giving equal priority to H&S and all other activities.
* Promotes the culture of "stop, think, act" within the department.
Requirements:
* Understanding of Local Area Network and IT setup.
* Excellent written and spoken communication skills.
* Excellent interpersonal skills, particularly in high-pressure environments.
* Interest in general IT and willingness to learn.
* Excellent judgment, problem-solving, analytical, and decision-making skills.
* Willingness to lead dedicated IT projects from start to finish.
* Weekend and bank holiday flexibility.
* Possession of a full driver's license.
Qualifications & Training:
* Third-level qualification in an IT-related discipline OR relevant experience in an IT Support/Technician/Administration role.
Experience:
* 2-3 years of experience in an IT service support role.