Job Description:
Your new company is a local specialist representing top manufacturers in the industry. We have been appointed to recruit an Administrator / Parts Advisor.
Key Responsibilities:
* Work within spare parts and servicing departments with a strong focus on customer satisfaction and after-sales care.
* Be the first point of contact for customer enquiries via phone and email.
* Identify spare parts using online machine manuals and technical diagrams.
* Assist in sourcing parts identified by customers and site engineers.
* Advise on parts availability, pricing, and lead times.
* Liaise with the Warranty department to process returns.
* Maintain accurate internal stock control systems.
* Coordinate transportation of parts and track deliveries.
Requirements:
* Minimum GCSE standard or equivalent in Maths and English.
* Previous experience in a busy office environment, preferably in after-sales customer service.
* Self-motivated and able to work independently.
* Ability to organise and prioritise workload to meet deadlines.
* Proficient in MS Office.
* Excellent communication skills, both written and verbal.
What You'll Get:
* Competitive salary based on experience.
* Onsite car parking.
* Company pension scheme.
* 30 days annual leave.
* Full-time permanent role.
* Full training provided.