Job Summary
Rippling gives businesses a single platform to manage and automate HR, IT, and Finance operations. It integrates various workforce systems, including payroll, expenses, benefits, and computers, into one system.
Key Responsibilities:
* Support customers with product-related issues and resolve them in a timely manner.
* Take charge of customer issues from start to finish while working in a dynamic environment.
* Leverage phone, chat, email, and video conferencing to help customers optimize Rippling products.
* De-escalate and resolve issues by utilizing platform and industry expertise.
* Become a product expert and serve as a go-to resource for customers and coworkers.
* Identify areas for improvement and collaborate with Product and Engineering teams to enhance customer experience through automation or added features.
* Work efficiently under time constraints and meet schedules, even with unexpected deadlines.
Requirements:
* Proficient in English and German, with excellent written and verbal communication skills.
* Ability to work on a GMT schedule (9 AM - 6 PM GMT).
* At least 3 years of experience in a customer-facing role.
* Demonstrated problem-solving skills with attention to detail.
* Organizational skills and experience improving processes.
* Flexibility with changing job duties and responsibilities.
* Strong time management skills and ability to prioritize tasks.
This is an exciting opportunity to join our world-class Support team and contribute to helping customers realize the full potential of Rippling.