About Audi North Dublin Exit 5 M50, Dublin North
The Role
As an Apprentice Service Advisor with Joe Duffy Group, you will be the focal point of contact for Audi customers requiring servicing or repair to their vehicles. Your responsibilities will include managing the flow of information between the workshop, dealership, and customer, delivering excellent customer service at all times.
You will also be responsible for managing all service telephone and walk-in enquiries on behalf of the dealership, qualifying service needs and diagnosing vehicle running problems where appropriate. Additionally, you will establish understanding and agreement with the customer of the work to be carried out, calculate workshop capacity, and manage the handover and administration of Customer Service Vehicles.
Key Responsibilities
* Manage the flow of information between the workshop, dealership, and customer
* Deliver excellent customer service at all times
* Manage all service telephone and walk-in enquiries on behalf of the dealership
* Qualify service needs and diagnose vehicle running problems where appropriate
* Establish understanding and agreement with the customer of the work to be carried out
* Calculate workshop capacity
* Manage the handover and administration of Customer Service Vehicles
* Explain the work carried out on vehicle ensuring customers full understanding and authorisation
* Manage any necessary liaison with department manager regarding customer dissatisfaction
* Follow up in line with dealership procedures
* Understand and adhere to manufacturer brand service requirements
* Maintain safe working practices and abide by the working rules and standards of the dealership
* Maintain product knowledge on the full Audi range
* Maintain relevant systems ensuring accuracy at all times
Likely Requirements:
* Impeccable appearance and well-presented to work in a corporate environment
* Good oral & written communication skills
* Excellent organisational skills
* Able to record accurately all relevant details
* Able to 'up sell' additional work / accessories
* An ability to absorb and understand technical data and explain it to our customers as required
* A full, clean driving licence is an essential requirement for this role
We offer a comprehensive training program tailored to individual needs, which can take six months to complete. During this program, you will receive training in the Joe Duffy Group process, database management, marketing, customer service, and everything required for a successful career in Aftersales.