Fexco are opening a new Foreign Exchange store in Killarney, providing a high-quality currency exchange service to both inbound and outbound tourists.
To lead this exciting new location, we are seeking an experienced Store Supervisor who will oversee operations, drive sales, and ensure outstanding customer service.
This role offers a fantastic opportunity for a motivated and proactive individual to take ownership of a new store, develop a successful team, and contribute to business growth in a fast-paced and customer-focused environment.
Main Responsibilities The successful candidate will be responsible for: Developing, leading and managing the store from inception to ensuring the highest standards of presentation are maintained and staff are fully trained on all aspects of their roles.
Managing Rotas, ensuring staffing levels reflect customer needs.
Delivering excellent customer service to maximise sales.
Achieving and where possible exceeding individual and team sales and service targets.
Develop our Money Transfer business Identifying opportunities to cross-sell various products and services Effective and accurate cash handling and reconciliation Ensuring the store meets all operational standards and the highest levels of presentation are always maintained Adhering to all Company policies including Health and Safety, AML and Security Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met Ensuring telephone calls are answered in a prompt, polite and professional manner Undertake marketing initiatives, to promote the store and increase brand awareness Ensuring all point of sale and company material is displayed correctly and in working order Managing stock inventory and completing all end of day operational procedures Undertake marketing initiatives, to promote the Bureau and increase brand awareness Qualifications & Experience Required Supervisory experience in a cash-handling environment (retail, financial services, or similar) Strong customer service skills experience in foreign exchange is an advantage Competencies Required Demonstrable superior customer service skills with the ability to coach others to adopt these principles.
A good leader with a proven ability to lead, motivate and develop a team of cashiers.
Numerate, with strong business acumen and good accuracy.
Comfortable communicating on all levels including within the business and to external customers and suppliers.
Must be flexible and have a can-do attitude and approach.
This is an excellent opportunity for an experienced supervisor to establish and grow our new Killarney location.
If you are a motivated leader looking for a new challenge, we would love to hear from you.