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* Be required to work on site (4 days a week and 1 day WFH) and assist users troubleshoot IT issues.
* Collaborate with cross-functional and global teams.
* Interact with IT leaders including presenting project status and results.
What You Will Do in This Role:
PitStop:
* Respond to user IT support requests and issues.
* Troubleshoot and analyze hardware and software technical tickets and requests.
* Manage Windows and Mac workstation setup for new employees.
* Manage workstation upgrades and repairs for existing employees.
* Network connection troubleshooting and support.
* Document and update tickets.
* Reporting.
PCDepot:
* Help manage and audit inventory.
* Manage E-waste.
DC-Ops:
* Assist the DC-Ops team in managing server rooms (MDF/IDF) in the office location, including helping with racking and un-racking devices, installing patch cables to interconnect infrastructure devices.
What You’ll Need to be Successful in this Role:
* Bachelor’s degree in computer science, information technology, or equivalent preferred major or areas of study: MIS/Information Systems, Computer Science, or other engineering or technical degree.
* Minimum 3 years work experience as a desktop support engineer or support technician.
* Work experience with JAMF/Intune.
* Ability to solve complex hardware and software issues.
* Overall networking and endpoint hardware knowledge.
* Good interpersonal skills, including collaboration, communication, and relationship building.
* Ability to handle multiple tasks and work effectively within a fast-paced, deadline-driven environment.
* High flexibility and adaptability to changing requirements.
* Willingness to work across time zones.
Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.
We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency.
Gen complies with all anti-discrimination laws.
To conform to U.S. export control regulations, applicants should be eligible for any required authorizations from the U.S. Government.
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