Main Purpose of Role
The Associate Remote Care Product Engineer is responsible for understanding the integrated set of standards, sub-standards, and assemblies needed to provide remote care support for Abbott CRMD devices.
Applying an interdisciplinary, collaborative approach, this role plans, designs, develops, and verifies a life-cycle balanced system of systems and system/subsystems solution(s) that satisfies customer/operational needs and public/regulatory acceptability. Troubleshooting complex systems and interactions with the full line of remote care capable Abbott devices and supporting hardware will be the primary focus.
Main Responsibilities
* Participates in system, software, and hardware testing planning reviews to assess performance against design specifications, reliability, and system interactions.
* Assists in troubleshooting issues to determine root causes and identifies possible solutions.
* Provides technical support services on a 24-hour on-call basis, rotating between other department employees (once every two months for one week).
* Supports mobile apps, mobile device hardware, and works with mobile service providers to maintain and troubleshoot field issues.
* Applies process and work methodologies by interfacing and communicating system-level issues with peers and cross-functional groups.
Requirements
* Bachelor's Degree (± 5 years) in Biomedical Engineering.
* Biomedical Engineering or Science, Technology, Engineering, and Mathematics (STEM) related Bachelor's degree.
* i. Technical proficiency, creativity, and independent thought.
* ii. Experience with system analysis and cross-functional teamwork and decision-making.
* iii. Effective verbal and written communication skills.
* Preferred Qualification: Knowledge of Systems Engineering principles; ability to apply Systems Engineering principles to assigned tasks or activities.