Talbot Hotel Carlow, part of the Talbot Collection, is currently recruiting for part-time Receptionists to join our team.
The Talbot Collection is one of the Best Places to Work in Hospitality 2024 as awarded by Great Place to Work. Come experience it for yourself and join our team.
Overall Job Purpose:
* To deliver exceptional friendly service at all times, to every guest, in line with the Talbot Collection 'Empower Your Excellence' customer service program.
* To be respectful, polite, friendly, and unfailingly helpful in all your dealings with guests and colleagues alike, recognizing that you are an 'ambassador' of the Talbot Collection at all times.
Main Duties:
* To greet guests on arrival in a warm and welcoming manner;
* To handle guest check-in procedures;
* To have complete product knowledge of the hotel services & facilities and to communicate these to guests as required;
* To ensure that all charges are correctly posted to guest bills;
* To action all guest enquiries by phone or in person in a professional and friendly manner;
* To ensure that the guests' needs and requirements are met;
* To ensure accounts are set up for functions or syndicates;
* To liaise with housekeeping regarding the allocation of rooms;
* To ensure that all floats are maintained to the appropriate levels.
The successful candidate will have:
* 1 year of Hotel Reception Experience;
* Friendly and professional work attitude;
* Fluent English essential - written and spoken;
* Must be available to work variable shifts;
* Excellent interpersonal and organizational skills;
* Experience in using Hotsoft would be a distinct advantage.
This position will involve shift and weekend work.
What do we offer?
* Complimentary Leisure Club Membership
* Discounted Accommodation Rates
* Life Insurance
* Employee Counselling Line
* Bike to Work Scheme
* Pension Scheme
* Christmas Savings Scheme
* Free parking
* Uniform
Talbot Collection Carlow is an equal opportunities employer.
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