Reporting to: Engineering Technical Manager
Overall Purpose of the Job
This position is responsible for promoting & delivering technical excellence both practically and technically as an individual and within a team environment.
Main duties and responsibilities
* Provide assistance for technical activities related to the technical team, on-site facilities, etc.
* Use Apleona systems to promote efficiency and technical professionalism to grow the business technically.
* Develop and monitor SOPs.
* Support technicians on reports/quotation follow-up.
* Conduct quality checks and site visits.
* Act as the point of contact for technical support of technicians.
* Engage in day-to-day interaction with technicians.
* Highlight training requirements for technicians.
* Monitor and drive compliance of technicians in respect of the weekly KPI report:
1. Risk assessments
2. Logged hours
3. Outstanding reports
4. Outstanding quotes
5. Close out WO reports
6. Timekeeping
7. Van checks
1. Proactively identify new ways to deliver services more efficiently, introduce new services, and minimize lost time.
2. Demonstrate excellent problem-solving skills.
3. Exhibit the ability to work on own initiative.
4. Promote a good team working environment and be a team player.
5. Perform other duties as assigned.
The successful candidate must also hold:
* Adaptability and flexibility.
Qualifications and Experience
* Strong technical ability and a desire to learn.
* Excellent communication skills with strong problem-solving skills.
* Ability to work on own initiative and as part of a team.
* The above responsibilities are neither exclusive nor exhaustive, and the incumbent may be called upon to carry out other appropriate alternative or additional duties as may be required which are within their capability and competence.
* This position is to be worked in conjunction with the current technician’s role.
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