Working at Mount Juliet Estate provides a unique and enriching professional experience characterized by a supportive and inclusive work environment. Employees consistently emphasize the approachability of management and the accessibility of HR for assistance, fostering a culture where every team member feels respected and valued. The estate is described as a stepping stone for career growth, with ample opportunities for learning, upskilling, and career development.
Skills and Attributes
* Communication and interpersonal skills
* Multitasking and prioritizing
* Guest Focus
Description
Mount Juliet Estate, a Marriott Autograph Collection Property, is seeking an experienced, guest-focused and standards-driven Front Office Supervisor.
The Role
The Front Office Supervisor role assists in overseeing and directing all aspects of Front Desk operations. You will be responsible for reception operations, training the team, implementing brand standards, and ensuring effective operation of the front office team.
Key Duties and Responsibilities
* To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
* To build a good rapport with all guests and resolve any issues quickly and report any complaints to management, to maintain high quality customer service.
* To deal with guest requests to ensure a comfortable and pleasant stay.
* To be responsible for accurate and efficient guest billing and billing procedures.
* To assist in keeping the hotel reception area clean and tidy at all times.
* To undertake general office duties, including correspondence, emails, and filing.
* To ensure that all reservations and cancellations are processed efficiently.
* To report any maintenance, breakage or cleanliness problems to the relevant manager.
* Good administrative skills and the ability to use email and booking systems.
* Good team working skills.
* A friendly and welcoming approach.
Required:
* Minimum 1 year experience in a receptionist role in the Hospitality Sector.
* Experience in hotel booking systems including Opera, Hotsoft, and Marsha.
* Excellent customer service and interpersonal skills, including a pleasant telephone manner.
* High standards of dress and presentation.
* Fluent level of English and eligible to work in Ireland.
What We Offer
* Employee meals
* Complimentary gym access
* Employee Assistance Programme
* Parking
* International hotel discounts through Marriott
* Continuous Professional Development opportunities
Mount Juliet is an equal opportunity employer committed to maintaining a diverse team and an inclusive culture.
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