Job Description
We are seeking a highly motivated and experienced operations manager to join our team at EOS IT Solutions, a Global Technology and Logistics company. This role involves managing support agents across multi-disciplined support areas.
Key Responsibilities:
* Strategically plan and manage logistics, warehouse, transportation, and customer services.
* Direct, optimize, and coordinate full order cycle.
* Lead a regional team and enhance overall service level and satisfaction.
* Extract and analyze daily performance reports to evaluate internal and third-party logistics suppliers.
* Present findings to senior management and develop plans for performance improvements.
Requirements:
* Strong leadership capabilities and ability to work independently.
* Proven track record in a customer-facing IT environment.
* Strong customer focus.
* Experience supporting Jira, Slack, Google Suite, Okta, and Apple products.
* Technical understanding of networking, WiFi, Mac OS, Cisco, Linux, Windows, and Audio/Visual setup and support.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal-opportunity employer.