Primary Purpose of the Job
An experienced Process Analyst is required to examine, improve and recommend optimal business processes within the organisation. This role will drive key transformational projects and support projects and business as required.
Key Accountabilities
* Analysing current processes and identifying opportunities for optimisation.
* Working with project teams and business teams to develop and implement new processes, procedures and technologies that improve efficiency and effectiveness.
* Identifying and delivering system and process efficiencies to develop team performance under operational excellence.
* Collaborating with stakeholders to gather requirements and ensure alignment on proposed changes.
* Analysing business processes, workflows and procedures to identify areas for improvement.
* Designing and executing process improvement initiatives with stakeholders.
* Conducting process audits and performance assessments to ensure effective processes.
* Conducting thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement.
* Implementing process changes with cross-functional teams, ensuring smooth transitions and minimal disruption.
* Communicating with shareholders and stakeholders to ensure alignment on proposed changes.
* Monitoring process audits and evaluating implemented process changes, gathering feedback and making necessary adjustments.
* Creating process documentation and guidelines, including standard operating procedures and workflow diagrams.
* Providing training and support to team members on new processes and best practices.
* Supporting documentation of process maps for departments.
* Highlighting business improvements and reporting on efficiency outcomes.
* Assisting with implementation, communication and training on changes or new system processes in the department.
* Driving customer-focused solutions.
Education, Experience & Personal Characteristics Required
* Familiarity with process mapping and modelling techniques.
* Strong sense of ownership, delivery and accountability.
* Strong attention to detail.
* Strong written and numerical competence.
* Analytical thinker.
Specific Role Competencies
* Bachelor's degree in business administration, management or a related field.
* 5+ years of experience in business process analysis.
Preferred Skills and Qualifications
* Certification in business process management or a related field.
* Working knowledge of process improvement methodologies, such as Lean Six Sigma.
* Experience in project management and change management.
* Knowledge of financial services industry regulations and standards.