We are looking for an exceptional Patient Coordinator to carry out administrative duties and to provide a professional and friendly atmosphere for our patients in our Maynooth location. Understanding the importance of thorough follow-up communications and delivering on set targets. This role will require communication across various social channels, email, and over the phone, and flexibility. This will be a part-time position of 16-20 hours a week.
Key Responsibilities:
1. Diary Management: Scheduling appointments, assisting patients with all queries via phone, messages, and emails, and backfilling any cancellations with our patient priority list.
2. Patient Communication: Calls, maintenance of messages and email inboxes. Delivery of 5-star Customer Service: Welcoming patients, checking in, ensuring patients have a comfortable, safe, and enjoyable visit, and assisting them in checking out. Listening to patients with concerns and assisting them in resolving them.
3. Team Support: The clinic always strives to ensure that team member absence is covered, and there is flexibility with annual leave. Occasionally, you may be asked to cover an alternative location; expenses are covered such as travel and accommodation where necessary.
4. Ordering: Ensuring your clinic is kept clean and well-stocked, including completion of stocktakers and provision of order requirements to your manager.
5. Policies: Upholding and adhering to all policies and procedures, including all implemented safety measures around health, wearing of PPE, team relations, and GDPR.
6. AD-HOC: All duties around the opening and closing of your clinic. Completion of all reasonable tasks that are assigned.
Skills/Attributes:
1. Positive, enthusiastic, and friendly attitude.
2. Reliable and trustworthy.
3. Passion for helping and connecting with people to build trust and a good rapport.
4. Ability to plan and manage time effectively and a drive to reach targets and goals.
5. Proven ability to prioritize and multi-task within a fast-paced environment.
6. Excellent written and verbal communication.
7. Strong organizational skills.
8. Confident to communicate in a professional manner.
9. Computer literate.
10. Being able to adapt to change.
Job type: Part-time following a 6-month probationary period. 16-20 hours per week (one full day per week and every 2nd weekend).
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